LAST MODIFIED: 22nd April 2020
We collect several types of information from and about users of our Website,
As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions and patterns, including:
The information we collect automatically is statistical data and may include personal information, or we may maintain it or associate it with personal information we collect in other ways. It helps us to improve our Website and to deliver a better and more personalized service, including by enabling us to:
We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.
We use information that we collect about you or that you provide to us, including any personal information:
We may also use your information to contact you about goods and services that may be of interest to you. If you do not want us to use your information in this way, you may elect to unsubscribe and we will cease using your information in that manner.
We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:
We have implemented measures designed to secure your personal information from accidental loss and from unauthorised access, use, alteration and disclosure. All information you provide to us is stored on secure servers behind firewalls. All transactions, regardless of their nature, are encrypted using SSL technology.
We use tracking technology on our website to measure, evaluate and optimize our website content. To protect our users and partners, we can also identify and defend ourselves against fraud and security risks. The legal basis for this data processing is our legitimate interest.
We use Google Analytics, a web analysis service by Google Ireland Ltd, Gordon House, Barrow Street, Dublin 4 Ireland (“Google”). The protection of your data is important to us, therefore we have configured Google Analytics to use the configuration parameter “anonymizeIp”. By this, your IP address will be shortened and never processed fully. We therefore process your personal usage data anonymously in Google Analytics. All other data will only be processed pseudonymised. It is not possible for us to draw any conclusions about your identity.
For more information on how Google protects your privacy, please see the information at:
We use “Zendesk Chat”, which is a conversational tool by Zendesk Inc, Inc., 1019 Market St, San Francisco, CA 94103. (“Zendesk Inc”), supports compliance with EU data protection requirements, including those set out in the General Data Protection Regulation (“GDPR”), which replaced the EU Data Protection Directive (also known as “Directive 95/46/EC“) and became enforceable on May 25, 2018. Zendesk Inc is helping us to communicate with our customers with live chats. If you provide personal data in the chat, we will only process them to respond to your request. Zendesk Inc processes your voluntary data on our behalf. You can withdraw the data processing at any time with effect for the future.
You can use our website to subscribe to different email notification services. If you provide information about yourself on the registration form, this information will only be processed based on your consent. You can revoke your consent at any time with effect for the future.
This website uses social plugins (“plugins”) from the social network facebook.com which is operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (“Facebook”). The plugins are identified by one of the Facebook logos or the amendment “Facebook social plugin”. The list and the look of the Facebook social plugins can be viewed here:
If you are a Facebook member and do not want Facebook to collect data on you via our website and to combine such data with your Facebook membership data, you need to log off from Facebook before accessing our website. Furthermore, you may also block social plugins by downloading and installing add-ons for your browser.
This website uses social plugins that are provided by Twitter Inc., 1355 Market St, Suite 900, San Francisco, CA 94103, USA, and can be identified by the Twitter logo or e.g. the words “Tweet” or “Twitter”. The plugins enable the user, inter alia, to share an article or a page of this website on Twitter. If you access a website that includes this plugin, your browser sets up a direct connection to Twitter’s servers. Twitter transfers the plugin’s content directly to your browser which will then integrate it into the website. Therefore we have no influence on the extent or content of the data that Twitter collects via its plugin, and thus, can only inform you based on our state of knowledge.
If you have any further questions, e.g. about data we have stored about you, please do not hesitate to contact us.
Ranya Benali is our Data Protection Officer. Contact requests may be sent via email at firstname.lastname@example.org or in writing at Claiming Made Simple, Springfield House, Wilmslow, SK9 5BG, UK.
DATA RETENTION AND DELETION
Claiming Made Simple will retain your personal data as long as you continue to use the Website or as required by applicable laws or regulations. We will review your personal data periodically to establish whether we are still entitled to process it. If we decide that we are not entitled to do so, we will stop processing your personal data, but may choose to retain it in an archived form in order to be able to comply with legal obligations, if any.
Under the GDPR, you have full rights:
Accordingly, you can access, review and update your personal information as collected by us; request us to delete your account and all associated personal information and/or choose to refuse sharing your personal information as indicated above by using the contact details provided above.