The PPI complaints deadline of 29 August 2019 has now passed

The volume of PPI enquiries and complaints increased significantly in the run-up to the complaints deadline on 29 August. As a result, firms may not be able to meet their normal complaint handling times, If you have already enquired into a PPI claim through Claiming Made Simple, Rest assured, we are processing your enquiry and will update you as your claim progresses. If you need an update in the meantime, please contact us.

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  • Our Biggest Single Offer For A Customer:
    £64,042.85
  • Our Common Offer For A Customer:
    £6,500.00

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The PPI complaints deadline of 29 August 2019 has now passed

If you have already enquired into a PPI claim through Claiming Made Simple, Rest assured, we are processing your enquiry and will update you as your claim progresses. If you need an update in the meantime, please contact us.

Frequently Asked Questions

Our most frequently asked questions are below.

Why has my claim not been processed?

Previously, we had stated that within 8 weeks of your provider receiving your complaint, you should either receive a final response, or a communication outlining when you can expect a final response.

We are now aware that the volume of PPI checking enquiries and complaints sent to firms increased significantly during August 2019 in the run-up to the complaints deadline on 29 August. As a result, firms may not be able to meet their normal complaint handling times. While firms have large operations in place to deal with PPI complaints, a number of them have informed us that you may not receive a final response to your complaint until summer 2020.

If you are entitled to compensation, you will receive interest on the amount you are due (typically 8%). This will include the length of time it took to respond (so you won’t lose out financially from any delay)

Reclaim on your Mis-sold Packaged Bank Account

If you pay, or have paid in the past, a monthly fee for your bank account, you may be able to reclaim £100’s and possibly £1,000’s. It is now widely recognised that these ‘packaged bank accounts’ have been mis sold and you could be eligible to reclaim the premiums you have paid plus interest.

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What Our Customers Say

We are always happy to hear what our customers have to say and thought that we would share some customer comments with you.

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