Previously, we had stated that within 8 weeks of your provider receiving your complaint, you should either receive a final response, or a communication outlining when you can expect a final response.
We are now aware that the volume of PPI checking enquiries and complaints sent to firms increased significantly during August 2019 in the run-up to the complaints deadline on 29 August. As a result, firms may not be able to meet their normal complaint handling times. While firms have large operations in place to deal with PPI complaints, a number of them have informed us that you may not receive a final response to your complaint until summer 2020.
If you are entitled to compensation, you will receive interest on the amount you are due (typically 8%). This will include the length of time it took to respond (so you won’t lose out financially from any delay)